How Does Shipping Work for my Pledge
Now that you're finalising your pledge here in the Pledge Manager, we'd like to ask you to provide us with your shipping address for us to send you your pledge rewards. At the same time, please could you also pay for your shipping for these rewards.
In order to provide you with maximum flexibility when shipping your pledge rewards, we're not using Backerkit's built-in shipping functionality. Instead, we'd like you to use our Shipping Calculator to calculate your shipping total, and then purchase an equivalent number of £1 SHIPPING TOKEN add-ons to cover the shipping you want.
Why is this? Because we'd like to ship your rewards in three separate waves, at (roughly) the end of March, June, and September 2016. If you have rewards spanning more than one wave, you can choose whether to wait until the last wave and have everything ship at once, which may save you on your shipping cost, or whether to have a shipment of pledge rewards in every wave, and maybe pay a little more on your shipping. It's up to you.
How Do I Calculate Shipping for my Pledge?
To calculate your shipping, please use our online Mindjammer Kickstarter Pledge Shipping Calculator here: http://mindjammer-calculator.modiphiusapps.hostinguk.org/. If you have any questions at all you can contact us at email@example.com for assistance, or post questions at the Mindjammer Kickstarter Campaign page here: https://www.kickstarter.com/projects/328469751/mindjammer-the-roleplaying-game/comments .
When you use the Shipping Calculator, simply select your shipping destination (the country you want us to ship to), your Pledge Level, and any add-ons you've pledged for. The calculator will then calculate your total shipping cost, dividing up your rewards into lots of 1850g or less and adding 150g packaging (this keeps shipping down to a minimum - shipping charges skyrocket above 2kg).
You'll then have the option to choose whether to have your pledge rewards shipped in 1, 2, or 3 waves. Shipping in 1 wave means your rewards will ship in the latest of the possible waves; shipping in 2 or 3 waves means some or all of your rewards will ship as soon as they're ready. If you have any questions about this, please drop us a line to firstname.lastname@example.org, or a comment at the Mindjammer Kickstarter Campaign page ( To calculate your shipping, please use our online Mindjammer Kickstarter Pledge Shipping Calculator here: http://mindjammer-calculator.modiphiusapps.hostinguk.org/. If you have any questions at all you can contact us at email@example.com for assistance, or post questions at the Mindjammer Kickstarter Campaign page here: https://www.kickstarter.com/projects/328469751/mindjammer-the-roleplaying-game/comments ).
How Do I Add a Print Version of a Book to my Pledge?
You can add print versions of any book that has been unlocked or released in a print edition. This is called an "Add-On". Check the "Add-Ons" section of the pledge manager to see which books are available. To include a print version of a book in your pledge, simply click "View" and then add 1 or more copies of that add-on to your pledge.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.